Changelog

All new releases and improvements to Spike

☎️ We now attempt your call more than once

In an effort to absolutely make sure our calls are reaching you, we took your feedback and expedited our fail-safe feature for phone calls. I am glad to inform you that v1.0 has been enabled on your account.

What does this mean?

This means we will attempt to call you again if one of the below happens -

  1. We failed to connect to your phone
  2. You did not answer our call (will definitely wake you up and break DND settings in emergencies)
  3. Your phone was busy
  4. You decided to cut our call

We would love to hear what you think. Ping us on from your dashboard and share your feedback.

📱 Dashboard, built for Mobile browsers

You don't have to login to your laptop just because you missed an alert from us. Login to our dashboard on your mobile to check open incidents and resolve them

Can't wait for your feedback to roll in 🤞. We have also made it easy by not creating a different URL for mobile. Same dashboard, same link in a different skin for mobile!

mobile view (1).png

Slack notifications to give you a gist 🔥👩‍💻✅

Small enhancements for our Slack app - we now send incident messages in notification previews.

Each emoji in preview represents the state of incident -

🔥 - triggered

👩‍💻 - acknowledged

⏱ - acknowledge timeout

✅ - resolved

We have also fixed a 🐞which was resulting in no notifications if incident message fails to parse.

Fail-safe kicks in and notifications are now flawlessly sent. Below is an example when parsing works and when it fails.

Thank you for reporting this !

Screenshot 2020-08-13 at 1.05.54 PM.png

Azure, Honeybadger, Rollbar and Twilio

New integrations alert 📣

Thanks to Divyansh, our new member on our tiny team for building these integrations. More integrations releasing soon

Don't see an integration you want? Head over to our integrations page and fill out your request. Most of these integrations were actually requests from either visitors and our customers.

Integrations 1.png

Mute incidents optimised

Some P3 incidents like basic CPU monitoring, auto-scaling alerts could repeat on for a while. In a case like that, mute these incidents alerts immediately.

Our previous update caused a few issues notably with our persistent storage for scheduled unmuting. We are now using the same persistent storage but optimised with a better engine.

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