Changelog

All new releases and improvements to Spike

Separate escalations for midnight incidents

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With our new Time of day alert condition, you can now trigger different actions for the same incident based on when it happens.

For instance, you can configure a Slack notification during the day, but a phone call alert if the same issue happens at midnight.

You can also

  • Change the escalation policy to wake people at midnight

  • Lower noise from low-severity alerts after hours

  • Set a higher priority on incidents after hours

To set it up:

  1. Go to Automation > Alert rules
  2. Add the Time of day condition
  3. Select your time range and timezone
  4. Choose the actions you want for incidents during those hours

Set up Time of day condition

Learn more about alert rules

On-call and alert settings for mobile app

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The Spike mobile app now shows your complete on-call calendar.

You can stay informed with:

  • Who's on-call now
  • Who's up next
  • All your team's layers
  • Upcoming overrides

This gives you total visibility into your schedule, making team coordination simpler.

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You can now create on-call overrides directly from your phone.

Whether you're stepping into a meeting or need to swap shifts with a teammate, you can make these changes instantly without opening your laptop.

This flexibility saves you time and reduces the stress of last-minute schedule changes.

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We've revamped the mobile Settings section to match the desktop experience, with new options:

  • Phone call settings - Select your preferred call speed and voice
  • Messaging options - Customize how you receive notifications
  • Alert preferences - Control how and when you get resolve and on-call alerts

The redesigned layout offers clearer categories and a cleaner interface for faster adjustments.

Add Notes from Slack to Incidents

You can now add notes to incidents on Spike — without ever leaving Slack.

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Just open the incident’s Slack channel or find the incident alert on Slack,

  • Click the More actions menu, and select Add note.
  • Type your update, hit submit, and your note will show up instantly on the incident page in Spike.

This helps teams capture context and decisions while staying in the flow of incident response—no need to switch tabs or open the dashboard.

Learn more about Slack + Spike

Missed call alerts

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If you miss a phone call or direct message alert from Spike, you’ll now receive a missed call notification on the Spike mobile app. Additionally, if there are any issues delivering alerts via SMS, WhatsApp, or Telegram, the alert will also be sent to your mobile app.

This feature is enabled by default on your account.

Phone call preferences

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You can now customize voice preferences for your phone call alerts, choosing between male and female voices and adjusting the speech speed. This is particularly useful for teams with diverse global responders, as it allows them to select the voice and tempo that best suits their language preferences, listening clarity, or urgency level.

Phone call preferences

On-Call Shift Alerts on Discord

discord-integration

We’ve added on-call shift alerts for Discord, making it easier to stay informed about your schedule right where your team communicates.

Receive on-call shift alerts via Discord when:

∟ Your shift starts
∟ Your shift ends
∟ There’s a handoff to another team member

You can use an existing Discord integration or set up a new one to start receiving notifications.

→ Set it up

→ Learn more

Get incidents from Updown.io

updown-io

We’re introducing Updown.io integration with Spike—so you can stay ahead of website downtime and performance issues with real-time alerts.

Receive alerts via Phone Calls, SMS, Slack, MS Teams, and more whenever:

∟ Your website goes down

∟ Response times exceed thresholds

∟ Your site returns unexpected status codes (e.g., 500 errors)

∟ Your SSL certificate is about to expire

⇾ Read the setup guide

This integration helps you detect and respond to website issues faster. Try it out and keep your site running smoothly.

Spike app for Freshdesk

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Spike is now available on Freshdesk's marketplace as a partnered integration. If you’re using Freshdesk for support, you can now seamlessly link it with Spike to bring your support and operations teams closer.

With this integration, you can: ∟ Create new incidents directly from Freshdesk tickets.

∟ Link existing incidents to keep everyone on the same page.

∟ Sync incident status updates—when an incident is acknowledged or resolved in Spike, it updates in Freshdesk automatically.

∟ Add notes from Freshdesk for better context and coordination with the on-call team.

→ Install Spike on Freshdesk

→ Read the guide

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