Command / Ctrl K

With the new search feature, you can hit Command + K to bring up the search box from anywhere on the platform. From there, you can search for incidents, escalations, and on-call schedules, or directly navigate to change your alert settings, connect to JIRA, and more. It's like having a control centre for incident management right at your fingertips!

We've designed the search feature to be fast, accurate, and easy to use. It's also fully integrated with our incident management platform, so you can quickly take action on search results without navigating to different pages or tabs.

Wait 'x' mins before sending alerts

Head over to your escalation policies and set a Wait time.

This will enable you to wait for 'x' minutes before alerts begin. Wait time is especially catered towards users who see incidents automatically resolving on it's own every often.

Why get an alert if an incident you know will auto-resolve in 5 mins? That's where wait time comes in :)

You maybe noticed we were working on this - https://hub.spike.sh/10

Zabbix integration comes to Spike.sh

The new Zabbix integration allows you to monitor all your infra and get alerts directly on Spike.sh.

Thanks for sending in all the requests for this integration :)

Fine-grained access control and custom roles

The new access control and custom roels allow admins and managers alike to fine-tune controls for their teams. Enable larger teams to manage their incidents with ease.

• Visualise before changing permissions
• Create custom roles of your own
• Manage easy access to members

Visit your Organisation settings > Team to get started.

Reports v0.1 📉

New feature

Sparkling new Reports are here.

We built our new reports from the ground up. The new engine is radically optimized empowering you to measure and see if you are doing better over time.

With our new reports, you will be able to answer these types of questions -

1. Are the number of incidents gradually decreasing?
2. Are my team-mates getting bothered a lot with alerts?
3. Who is our most active responder?
4. How many hours has one person been on-call over the past 2 months?
5. How many alerts are my team-mates getting?

Our reports are still in beta. We have got the engine running now so feel free to write to [email protected] with requests and feedback.

Introducing favorites for quick access

[New feature]

You know that incident that always keep repeating itself?? This is the one you perhaps hate the most.

In the past, we have had our own incidents that's been bugging us and we remembered them either via their Incident ID such as INC-124 or by the incident title.

To make it easier to access those annoying incidents, we have introduced Favorites. You can hit that ⭐️ star icon on any incident and access it easily from the sidebar. How cool is that?!!

Not just incidents, Favorites are also supported for every integration, service, escalation, alert rules, title remappers, and even outbound webhook for easy access.

War rooms - automatically get all responders on a single call asap

New feature

War rooms creates instant meeting rooms and involved all possible stakeholders on a single call.

Every second matters during critical incident resolution. The last thing we want is for members to scramble around to find the right link to join the discussion. War rooms solve this problem.

Our war room integrations are --

1. Google Meet
2. Zoom (coming soon)
3. Your personal link (think Daily.co, Gather.town, etc)

Learn more 👉

Send incidents to JIRA, Linear, and ClickUp

New feature

Numerous times, your incidents seek a longer path to complete resolution. Adding the incident and it's details to your Project tracking software makes it extremely easy to track it's progress.

Our first iteration of Project tracking integrations feature

1. JIRA Cloud
2. Linear
3. ClickUp

Visit your dashboard, select one or more incidents and send it to your favorite project tracking software.

Click here to setup 👉

Learn more

Alerts on WhatsApp

New feature

SMS is too mainstream and full of spam. Yikes ! who wants that?!!

Our new WhatsApp bot takes away the pain of SMS and lets you take quick actions without ever leaving WhatsApp.

You can receive alerts for -

• New incidents
• Acknowledge timeout
• When your on-call shift starts
• When your on-call shift ends

Visit https://app.spike.sh/replace-sms-alerts to replace all SMS alerts to WhatsApp in just 2 clicks

💡Pro tip - You can Acknowledge and Resolve incidents directly from WhatsApp.