Our new on-call enhancements make it easier for dev teams to answer the most common questions.
Check out the new on-call here.
Setup personal notification when your on-call shift starts or ends over one or more channels. This applies to all on-call schedules you are part of. Find it here
Similarly, you can setup Slack alerts to keep track of on-call handovers here.
Special thanks to Shaun, Rick, Nishank, & Richard.
Delivering alerts to you and your team is vital for us. We have taken multiple steps over the past few months to increase the reliability of Phone calls and SMS.
After weeks of building and testing with a close set of customers, we are excited to announce our increased Alert Reliability Engine v1.0 which will ensure an alert will reach out to you.
Our engine intelligently determines if you have unanswered or cut our call and re-dial you. It also switches between our multiple vendors at run-time in case if we are unable to reach your phone.
Introducing Templates for incident management!
Implement the best practices for your team by using ready-made templates for on-call schedules, escalation policies and alert rules.
You can now export your shifts from any on-call schedule to your personal calendar such as iCalendar, Google Calendar and more.
This helps to keep track of your shifts directly from your personal calendar.
Your Microsoft Teams alerts have improved a notch. Besides the information on incidents, you will now also see buttons to action on an incident.
The two action buttons are Acknowledge and Resolve
Discord has gained great traction and many more dev teams are moving from Slack. We are committed to send incident alerts to every developer on a channel of their choice and want to continue to pave this way with Discord alert channel.
Thanks to Paul for requesting this.
Longer detailed messages for your incidents
Quick links from your incident details
Integrations like Sentry, AppSignal, New Relic, etc do send quick links which will be captured and sent to you in our new Slack message format.
Thanks to Kyle for this feature request.
Here's how it looks 👇
We've added many more integrations to help you get alerts from across your tool stack. Here are the new integrations -
Whew!
Phone calls are now extended to 420 characters to give you more clarity on an incident. We have improved the format so you can change incident statuses at any point in time during the call.
Press -
Special thanks to our customer Adam 👏