It's imperative to take mark your incident as acknowledged or resolved soon as you get an alert from us. Instead of having to make your way to the dashboard, you can reply to our email alert and take actions.
When you get an email alert for say, for example incident #123, reply with these reserved keywords -
#ack - Acknowledges incident #123
#res - Resolves incident #123
Don'ts
Do not reply with incident id, for example: #ack incident 123
Do not send in any attachments and only respond with the keywords