Replace on-call user with overrides

Introducing a highly requested improvement to on-call management on Spike: User-Specific On-Call Overrides.

Previously, setting overrides for a specific person’s shifts over an extended period required adding multiple overrides manually. It worked, but we knew it could be better.

When adding an override, you can replace an individual’s on-call shifts for a specific time period in one go. Whether it’s for a few days or a couple of weeks, managing on-call schedules has never been this simple.

How It Works:

1. Press O or click Override from on-call page

2. Select the user whose shifts you want to override.

3. Define the replacement user and the time period.

4. Save, and Spike will handle the rest—automatically adjusting all affected shifts.

Examples:

1. Deepa replaces Steven from 1st Jan to 15th Jan while Steven is on leave.

2. Raj replaces Neha for night shifts from 5th Feb to 10th Feb.

3. Anjali steps in for Ravi for weekend coverage on 12th and 13th March.

Visit On-calls

Read the docs