Introducing Live Call Routing

Spike now supports Live Call Routing in beta.

It’s a direct line that connects incoming calls to on-call engineers automatically. No more transferring calls or hunting down the right person.

Setup is quick:

1. Add your number and name it
2. Configure who receives calls (on-call schedules and fallback rules)
3. Customize welcome and voicemail messages

After the call, you can create a new incident or link the call to an existing one.

Also, every call is logged with its recording and details, and a notification appears in your Slack or Teams channel.

Live Call Routing is now available in your account, and it works with your current schedules.

• Read the docs →
• Get started →