On-call shift changes can now trigger webhooks to external systems—perfect for teams to extend automation when shifts rotate.
When shifts start or end, Spike triggers a GET/POST/PUT request to your webhook with shift details. Use this to notify external team members via SMS, mobile app, or any other system.
Find the Webhook section in your on-call settings and get started.
With our new Time of day alert condition, you can now trigger different actions for the same incident based on when it happens.
For instance, you can configure a Slack notification during the day, but a phone call alert if the same issue happens at midnight.
You can also
Change the escalation policy to wake people at midnight
Lower noise from low-severity alerts after hours
Set a higher priority on incidents after hours
To set it up:
The Spike mobile app now shows your complete on-call calendar.
You can stay informed with:
This gives you total visibility into your schedule, making team coordination simpler.
You can now create on-call overrides directly from your phone.
Whether you're stepping into a meeting or need to swap shifts with a teammate, you can make these changes instantly without opening your laptop.
This flexibility saves you time and reduces the stress of last-minute schedule changes.
We've revamped the mobile Settings section to match the desktop experience, with new options:
The redesigned layout offers clearer categories and a cleaner interface for faster adjustments.
You can now add notes to incidents on Spike — without ever leaving Slack.
Just open the incident’s Slack channel or find the incident alert on Slack,
This helps teams capture context and decisions while staying in the flow of incident response—no need to switch tabs or open the dashboard.
If you miss a phone call or direct message alert from Spike, you’ll now receive a missed call notification on the Spike mobile app. Additionally, if there are any issues delivering alerts via SMS, WhatsApp, or Telegram, the alert will also be sent to your mobile app.
This feature is enabled by default on your account.
WhatsApp alerts come with buttons to acknowledge, resolve, or open the incident in Spike’s mobile app—no need to type responses manually.
You can now customize voice preferences for your phone call alerts, choosing between male and female voices and adjusting the speech speed. This is particularly useful for teams with diverse global responders, as it allows them to select the voice and tempo that best suits their language preferences, listening clarity, or urgency level.
We've restructured alert settings to make them simpler and more intuitive.
Now, you can easily configure:
∟ Phone call and messaging alerts
∟ ChatOps alerts for Slack, Teams, and Discord
∟ Alert routing during office hours vs. after hours
We’ve added on-call shift alerts for Discord, making it easier to stay informed about your schedule right where your team communicates.
Receive on-call shift alerts via Discord when:
∟ Your shift starts
∟ Your shift ends
∟ There’s a handoff to another team member
You can use an existing Discord integration or set up a new one to start receiving notifications.
We’re introducing Updown.io integration with Spike—so you can stay ahead of website downtime and performance issues with real-time alerts.
Receive alerts via Phone Calls, SMS, Slack, MS Teams, and more whenever:
∟ Your website goes down
∟ Response times exceed thresholds
∟ Your site returns unexpected status codes (e.g., 500 errors)
∟ Your SSL certificate is about to expire
This integration helps you detect and respond to website issues faster. Try it out and keep your site running smoothly.