Critical Notifications Now Available on iOS

Spike now supports Critical Notifications on iOS. These alerts will sound even if your iPhone is muted or in Focus mode. We enabled Critical Notifications to help you stay informed of critical incidents at all times.

You can configure these special notifications directly in your app settings.

Thanks to Applefor approving this and recognizing Spike’s commitment to delivering timely alerts.

Improved links in incidents with automation

Spike now generates neat previews of links found in your incident. You can also manually add links to an incident, and these updates will be reflected in all Slack and MS Teams alerts in real-time.

Automate adding reference links dynamically when an incident triggers. You will find a new Add links action in Playbooks. Using conditions, identify the incident and add links that matter.

Use cases

• Reference internal documentation for incident resolution steps.
• Link to relevant wiki pages for background information.
• Attach GitHub repositories for related code commits.
• Include monitoring dashboards for real-time status updates.
• Add tickets for tracking related issues.

Set up automated links

Export on-call shift reports

Download On-call shift breakdown

Starting today, you can download a detailed breakdown of every on-call shift for all responders in CSV. It provides insights into all the time responders have spent on-call. With remote teams in mind, the report includes shift timings in both user and responder time zones.

Some benefits:

∟Accurate on-call pay calculation

∟Performance analysis

∟Resource planning

∟Compliance and audit

Download here → https://app.spike.sh/on-calls

Available for all Early adopters, and Business plans and higher.

Special thanks to Matt for suggesting and feedback!

Spike's iOS app

iOS → https://apps.apple.com/au/app/spike-sh/id1586777789

Android → https://play.google.com/store/apps/details?id=sh.spike.spike_sh_app

Note: Android update went live a few weeks ago.

The iOS app is updated to make it super sleek and fast. It is rebuilt entirely in React Native.

This version brings a massive improvement in terms of speed and responsiveness. The new architecture also enables us to roll out future updates much faster.

Both iOS and Android apps helps you to

⎣ Incident notifications

⎣ On-call shift notifications (start and end)

⎣ Acknowledge / Resolve incidents

⎣ Set severity and priority

Continuous updates will be rolled out going further.

Axiom integration updates

Spike's integration with Axiom is updated for better grouping and introduce auto-resolution of Axiom incidents.

This improvement allows you to set up auto-resolve for OK states in Axiom, meaning Spike will automatically resolve relevant incidents.

Better auto-resolve for Microsoft Azure integration

Spike's integration with Microsoft Azure is updated for better grouping and introduce auto-resolution of Azure incidents.

This improvement allows you to set up auto-resolve for OK states in Azure, meaning Spike will automatically resolve relevant incidents.

Plus, more services from Azure are now supported.

Better multi-timezone support for on-call overrides

Today, we are bringing enhancements to on-call overrides. For many remote teams using Spike, we are addressing the need to manage overrides across multiple time zones.

This new design makes it easy to see override times in the local time of the person taking over. It adds clarity and helps you be mindful about on-call times.

We also focus on clearly showing who is taking over on-call duties, enhancing overall management and coordination.

Google Cloud integration enhancements

Starting today, Google Cloud integration's HTTP basic auth is optional. We have noticed some issues with integrating GCP and the main hurdle has been the auth layer.

Our Incident service will accept Authorisation if you use it but skip if not provided.

Additionally, we have made significant improvements to

• Correctly grouping GCP incidents
• And enabled auto-resolution of incidents.

Read the docs

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