We are releasing support for multiple responders for a single incident. This is great because we believe this will bring in better Transparency, helps gain Empathy, and sets future incident context to help reduce MTTR
API has been requested by so many of you and I thank you for it :) So so excited to finally release our v0.1 version of API.
Head out to https://api.spike.sh and take it out for a spin.
Create beautiful and branded status pages for your website, app, API, online store and more.
Share real time updates about ongoing incidents. Keep users informed about system maintenance activities.
Status Page is linked to your Spike.sh account, so you can log in with your existing credentials (or create a new account) here.
Introducing Teams in Spike.sh!
You can now onboard multiple teams to your Spike.sh account. Each team can have their own on-call, escalations and alert rules. And you can analyze your incident management performance with team specific reports.
For existing customers, we’ve created a default team and added all members to it already.
You can see your teams and create a new team here.
Our new on-call enhancements make it easier for dev teams to answer the most common questions.
Check out the new on-call here.
Setup personal notification when your on-call shift starts or ends over one or more channels. This applies to all on-call schedules you are part of. Find it here
Similarly, you can setup Slack alerts to keep track of on-call handovers here.
Special thanks to Shaun, Rick, Nishank, & Richard.
Delivering alerts to you and your team is vital for us. We have taken multiple steps over the past few months to increase the reliability of Phone calls and SMS.
After weeks of building and testing with a close set of customers, we are excited to announce our increased Alert Reliability Engine v1.0 which will ensure an alert will reach out to you.
Our engine intelligently determines if you have unanswered or cut our call and re-dial you. It also switches between our multiple vendors at run-time in case if we are unable to reach your phone.
Introducing Templates for incident management!
Implement the best practices for your team by using ready-made templates for on-call schedules, escalation policies and alert rules.
You can now export your shifts from any on-call schedule to your personal calendar such as iCalendar, Google Calendar and more.
This helps to keep track of your shifts directly from your personal calendar.
Your Microsoft Teams alerts have improved a notch. Besides the information on incidents, you will now also see buttons to action on an incident.
The two action buttons are Acknowledge and Resolve